Installing the DEVICE STATUS AGENT

Management Device Registration
Setup Procedure Flow

Set the list of printers managed by Device Status Agent.

  1. Click on the Service tab.
  2. Click [New] or [Edit] in the Parameter Specification.
  3. Select "IP Address" as the specification method.
  4. Enter the IP address of the managed printer in Printer ID.
  5. Click the [Save] button.
important / 重要
  • Do not select "Domain name", "MAC address", or "Serial number" in the pull-down menu of the specification method.
Create or edit a printer list.

Click [New] or [Edit] in the Parameter Specification.

important / 重要
  • In the initial state, the button is [New], and once a printer list exists in the save destination, it becomes [Edit].
  • If the printer list already exists, update it by clicking the [Edit] button.
Registering Managed Printers

  1. Select "IP Address" as the specification method.
  2. Enter the IP address of the managed printer in Printer ID.

  3. Click the [Save] button.

important / 重要
  • Do not select "Domain name", "MAC address", or "Serial number" in the pull-down menu of the specification method.
  • Be sure to register the IP address of the printer to be managed.

    (The IP address of the Epson Smart Charge printer and the IP address in the printer list must be the same.)
    (If it is not registered, print information cannot be collected and sent.)

Note / 補足

  • Multiple IP addresses can be entered.

  • The registered printer list is saved as [Parameter settings].
    [Parameter settings] will be saved in the specified folder by default. <Installation Drive>\Program Files\EPSON\DeviceStatus Agent\PrinterList
    Save the file name as [PrinterList.xml].

Printer Information Collection / Send Settings
Printer Information Transmission Test

  1. Click on the Service tab.
  2. Click on the Transmission tab.
  3. Click [Web Service Connection Test] to test the connection between the Device Status Agent and the ERMS Infra.
    • Confirm the success screen and click [OK].
    • Display in case of failure.
important / 重要
  • Printer information is not sent unless the [Web Service Connection Test] is successful. Always check that the connection test success is confirmed.
Printer Information Collection Schedule Settings

  1. Click on the Service tab.
  2. Click on the Schedule tab.
  3. Select [Daily] in the schedule settings.
    The time is automatically set when the installation of the Device Status Agent is completed.
  4. After the settings are set, click the [Save] button.
Note / 補足
  • If the PC on which the Device Status Agent is installed and the printer to be managed are not running normally at the time the installation is completed, specify any time during which they are usually running.
  • If the Device Status Agent cannot send information according to the set schedule, it retries sending them at a different timing each time.
Operation Check After the Setting
Operation Immediately After the Setting Completion

  1. After saving the settings, the Device Status Agent service will start automatically.

  2. When the service starts, the Device Status Agent icon in the system tray shows "Ready" and turns from gray to blue.

Machine Information Transmission Function Check

Verify that printer information is sent to ERMS Infra. Execute [Collect printer information now (Epson Smart Charge)] in Device Status Agent.

  1. Right-click the Device Status Agent icon in the task tray (notification area) to display the menu and select [Collect printer information now (Epson Smart Charge)].
  2. An information gathering balloon is displayed.
  3. A confirmation of the collection results is displayed.

    Check whether the information of the target Epson smart charge machine is displayed correctly.

    1. IP address

    2. Serial number

    3. Total number of prints

    4. Bk total print pages

    5. Color total print pages

  4. After confirming the information, select [Continue].
  5. An information gathering end balloon is displayed.

  6. After collecting the information, contact the Smart Charge Center and confirm the completion of the transmission. When contacting them, please provide the following information:

    • Epson smart charge contract number
      (Epson's Smart Charge contract number is listed in "Epson's Smart Charge Monitoring Report".)
    • Target serial number (manufacturing number).
    • [Company Name] entered in the Device Status Agent.
Note / 補足
  • If you see a failure balloon, check your settings.
Contact EPSON Local Service Representatives

  • Epson smart charge dedicated window

    • KDDI Hikari Direct 050-3155-8620 (In Japan)

    • Business hours: 9:00-17:30 on weekdays (excluding Saturdays, Sundays, national holidays, and company-designated holidays).

  • The phone number above uses the phone service of the KDDI company.

  • Make sure to check the number carefully before dialing, as there are many mistakes when dialing.